Terms & Conditions

The below policy and Terms & Conditions apply to all individual and group delegate ticket sales.

Payment & Access: All conference ticket fees must be paid within 14 days of receipt of our invoice. Bookings made on or after 20 June 2020 must be paid on receipt of invoice. Payment of ticket will entitle the ticket holder to attend any conference sessions and any official scheduled networking sessions scheduled to take place throughout the 3-day event. SBL Ideas Ltd, the organisers of This Can Happen, reserves the right to deny event access if the delegate fails to provide relevant proof of registration and payment. 

Cancellation Policy: In the case of group bookings, any reduction in the number of places booked may result in a reduction on the discount offered per delegate ticket. Any cancelled delegate tickets will therefore not be refunded at the booked group rate.

If purchasing an early bird delegation, then there is no refund and the passes are not transferrable to another company. If purchasing a standard price delegation, then 50% is refundable less a £75 administration fee per pass before close of business on 10 August.

From 11 August 2020 the passes are non-refundable.

Non-Attendance: If a delegate fails to attend the conference for whatever reason, no refund will be given. However, a substitute delegate may attend the conference in the client’s place at no extra cost given 1) the client has made the request in writing 2) This Can Happen have received and acknowledged relevant proof of the requested changes.

Group Discounts: Delegates booked as part of a negotiated group booking will not benefit from any other discounts available at the point in time of booking or thereafter.

Re-selling: In the case of group bookings, it is not permissible to re-sell any individual delegate tickets. This Can Happen reserves the right to refuse admission to any delegates suspected of purchasing delegate tickets on resale.

Event programme changes: SBL Ideas Ltd, as organisers and owners of This Can Happen Events, reserve the right to make alterations to the event programme content.

Please note: where circumstances force This Can Happen to cancel the conference, the entire liability of SBL Ideas Ltd shall be limited to a refund of conference ticket fees only unless alternative date(s) are provided to hold the online event. To the extent permissible by law, This Can Happen excludes all other liability to you, whether in contract, tort or otherwise.

Subject to change.

Privacy Policy: By completing the registration form and agreeing to our Terms & Conditions, you agree to be included in our database to receive our promotional material and that of selected partners. We may also pass on your details to session providers.

Visiting exhibitors’ booths will also allow the booth providers to obtain your contact details.



This Can Happen Friends

Interested in becoming a This Can Happen Friend? Find out more about our 12 month rolling programme to support employee mental health strategies within your workplace.


This Can Happen plays a crucial role in bringing together businesses from different sectors to share best practice. It’s an inspirational event full of progressive thinking and practical case studies on all aspects of mental health.

Tim Skelter, Corporate Affairs, Quilter