Terms & Conditions

The below policy and Terms & Conditions apply to all individual and group delegate ticket sales.

Payment & Access: All conference ticket fees must be paid within 14 days of receipt of our invoice. Bookings made on or after 18 June 2021 must be paid on receipt of invoice. Payment of tickets will entitle the ticket holder to attend any conference sessions and any official scheduled networking sessions scheduled to take place throughout the event. SBL Ideas Ltd, the organisers of This Can Happen, reserves the right to deny event access if the delegate fails to provide relevant proof of registration and payment. 

Cancellation Policy: In the case of group bookings, any reduction in the number of places booked may result in a reduction on the discount offered per delegate ticket. Any cancelled delegate tickets will therefore not be refunded at the booked group rate.

If purchasing an early bird delegation, then there is no refund and the passes are not transferrable to another Company. If purchasing a standard price delegation, then 50% is refundable less a £75 administration fee per pass before close of business on 10 July 2021.

From 11 July 2021 the passes are non-refundable.

Non-Attendance: If a delegate fails to attend the conference for whatever reason, no refund will be given. However, a substitute delegate may attend the conference in the delegates place at no extra cost given 1) the delegate has made the request in writing 2) that This Can Happen has received and acknowledged relevant proof of the requested changes 3) that the replacement delegate is from the same organisation.

Group Discounts: Delegates booked as part of a negotiated group booking will not benefit from any other discounts available at the point in time of booking or thereafter.

Re-selling: In the case of group bookings, it is not permissible to re-sell any individual delegate tickets. This Can Happen reserves the right to refuse admission to any delegates suspected of purchasing delegate tickets on resale.

Event programme changes: SBL Ideas Ltd, as organisers and owners of This Can Happen Events, reserve the right to make alterations to the event programme content at any time.

Please note: where circumstances force This Can Happen to cancel the conference, the entire liability of SBL Ideas Ltd shall be limited to a refund of conference ticket fees only unless alternative date(s) are provided to hold the online event. To the extent permissible by law, This Can Happen excludes all other liability to you, whether in contract, tort or otherwise.

Subject to change.

Privacy Policy: By completing the registration form and agreeing to our Terms & Conditions, you agree to be included in our database to receive our promotional material and that of selected partners. We may also pass on your details to session providers.

Visiting exhibitors’ booths will also allow the booth providers to obtain your contact details.




This Can Happen Friends

Interested in becoming a This Can Happen Friend? Find out more about our 12 month rolling programme to support employee mental health strategies within your workplace.


This Can Happen has truly helped to move the needle on mental health and wellbeing in the workplace, providing access to exceptional speakers, innovative ideas and practical solutions for how businesses can work together with staff, customers and broader stakeholders to ensure that everyone can thrive at work and be fully supported with any mental health challenges they may face.

Sarah Boddey, Senior VP, Northern Trust